ICT Expertise

“The technology you use impresses no one.
The experience you create with it is everything”
Sean Gerety

ICT Expertise

KNOWLEDGE CONTINUUM collaborates closely with partners in the ICT industry to provide Organisational Change Management (OCM) and Training expertise in various system implementation projects.

We understand that implementing systems such as SAP within organisations requires clear stakeholder engagements and keeping a finger on the pulse of the business, to reduce resistance to change. Appropriate, fit-for-purpose training is also needed, to equip users with the right tools to confidently adopt the system implemented.

To support our ICT partners with the above, we provide the following services:

Resourcing for OCM and Training project roles

  • Gathering project resource requirements and crafting the perfect-fit job description.
  • Sourcing high quality candidates through advertisements and network referrals.
  • Screening and selecting the candidates whose experience most aligns to the advertised role,
    to progress to interviews.
  • Conducting virtual and in-person interviews to assess each candidate’s suitability for the
    role, as well as the project and business cultures they would be expected to operate within.
  • Job offer and onboarding of hired candidate.
  • Evaluation of recruitment process, to incorporate learnings in future activities.
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In-project OCM planning and management

  • Stakeholder identification and ongoing analysis to inform user engagements.
  • Change Readiness Assessments at regular intervals, to assess user readiness to accept and
    use the system.
  • Change Impact Assessment to understand the expect change and impact on users.
  • OCM strategy and plan design based on expected change, impact and user readiness.
  • Communication Plan outlining stakeholder engagements.
  • Change Agent Network Plan to mobilise and manage a network of users who support the
    project by keeping a finger on the pulse of the business receiving the implementation.
  • Change Management activity execution.
  • Change Adoption Monitoring throughout the implementation, to track user acceptance
    levels.
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In-project Training planning and delivery
  • Training strategy and plan design for effective skills development.
  • Training Needs Analysis to identify gaps and inform training needs, between current user roles and responsibilities vs. the roles and responsibilities to be held in the future, after the system implementation.
  • Training schedule and coordination.
  • Training logistics setup and technical support. 
  • Training material design / update.
  • Training delivery to educate users on the functionalities and workflows of a new system.
  • Training evaluation and reporting
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At KNOWLEDGE CONTINUUM, we understand the benefits of a successful ICT project implementation,
which includes:

  • Improved efficiency by automating tasks, making work better and faster.
  • Access to real-time data for better decision-making, helping in making smart choices.
  • More visibility and teamwork across departments, leading to quicker changes when needed.
  • Strong data security and rules to keep data safe and follow policies.


The value of OCM and Training resides in enabling businesses undergoing these implementations to ready their people to reap the benefits available with system use, leading to overall improvement in operations and business growth.

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What Our Clients Say

KNOWLEDGE CONTINUUM is a beacon of excellence, offering tailored skills development programmes for individuals and businesses. Their versatile offerings, competent hands-on approach, trustworthiness and commitment to inclusivity is second to none- making them a transformative force in the local skills development landscape. I trust the team at KNOWLEDGE CONTINUUM to deliver stellar results in our partnerships.
Dr. Regan PieterseOwner - Human First Consulting
Dr. Regan Pieterse
Knowledge Continuum is a highly skilled and effective team of professionals who go above and beyond a consulting partner. Their expertise in assessing, designing and implementing training programmes is exemplary, consistently delivering impactful results. Pradeshini invested time in understanding our environment and required expectations. She excelled in analysing organisational needs, crafting innovative learning solutions, and fostering a culture of continuous development. The teams ability to engage diverse teams and align learning initiatives with strategic goals is truly commendable.
Charmaine KobrowiskyChief People Officer iTalk International
Charmaine Kobrowisky
What a pleasure it has been to engage with the KNOWLEDGE CONTINUUM team! They are so proficient in all that they do from covering all of our needs in the areas of Training and Organisational Change Management. They have done a sterling job in during our recent data migration project! I highly recommend KNOWLEDGE CONTINUUM for similar projects in the future.
Julian PoovanExecutive: PMO
Julian Poovan
It has been a pleasure to engage with KNOWLEDGE CONTINUUM, a highly professional organisation that consistently brings integrity and ingenuity into all their projects, to achieve value-focused outcomes.
Independent Contractor
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